+421 903 185 825

Business days: 08:00 - 16:30

info@gsystem.sk
Remote support: Windows macOS

Managed IT Services

Looking for a reliable IT partner for your business? With our Managed IT Services, you can entrust the administration of your IT infrastructure to our experts. This way, you can focus on your business while we take responsibility for managing your IT services.

managed devices
response time
years in service

Why choose Managed IT Services?

Proactive support
Instead of waiting for things to break, your IT systems are monitored 24/7 to detect and prevent issues before they occur.
Lower and predictable costs
You pay a fixed monthly fee with no surprise charges for emergency interventions or hourly work. You’re paying for IT that simply works.
Increased security
Regular updates, backups, 24/7 monitoring, and protection against cyber threats are all part of the package.
Focus on your business
With IT taken care of, you can focus on your core activities without being distracted by technical problems.
Scalability
The services grow with your business — whether you have 5 or 50 workstations, the solution adapts.
Managed IT Services
Managed IT Services

Managed IT Services vs.
IT Outsourcing

IT Outsourcing
A traditional approach where companies bring in external IT specialists for specific tasks — usually when something breaks. It’s a reactive model focused on isolated services like server maintenance, hardware repairs, or software setup.
Managed IT Services
A modern, proactive solution. Instead of waiting for problems, we monitor your IT systems 24/7, prevent issues before they occur, and ensure guaranteed response and resolution times through a clear Service Level Agreement (SLA).

Why partner with GSYSTEM?

Dedicated First-Line Technician
Every client is assigned a dedicated technician who serves as their first point of contact for all IT-related requests.
Enterprise-Grade IT Architecture
We design IT infrastructures in accordance with ISO/IEC 27001 standards (Information Security Management System). This includes creating a comprehensive operational policy.
Cybersecurity
Clients receive a detailed risk assessment along with tailored recommendations. Together, we define the right mix of protective measures — cost-effective and user-friendly.
Tailored IT Solutions
We deliver practical IT solutions, such as email, shared calendars, and task management — fully integrated with Outlook and mobile devices.
Managed IT Services
Managed IT Services

Our competitive edge

Savings on Additional Fees
We actively leverage open-source technologies to reduce third-party licensing costs, saving money for our clients.
Third-Party Communication
We handle all communication with hardware and software vendors on your behalf — quickly and efficiently.
Additional Services
We provide value-added services such as hardware repairs (e.g. hinge or screen replacements), structured cabling, and custom software development.
Support with Certifications and Audits
We offer expert assistance during certification and audit processes based on recognized standards (e.g. ISO/IEC 27001, TISAX). Our team includes certified Cybersecurity Managers in compliance with NIS2 Directive.

What is included in Managed IT Services?

Clients

Installation and configuration of workstations for new employees, troubleshooting of operating system issues, user permissions, and backups.

Network

Setting up routers, switches, Wi-Fi networks, configuring VPN, providing support for communication with internet providers, troubleshooting.

Servers

Troubleshooting server infrastructure issues (servers, disk arrays, virtualization), firmware updates, proactive monitoring of device components.

Applications

Troubleshooting issues and providing assistance with setting up various applications such as MS Office, eID, antivirus or other enterprise applications.

Printers

Installation, network setup, initial configuration, PC or laptop connection, troubleshooting issues, firmware updates, and scanning.

Hardware repairs

Warranty and out-of-warranty service for IT equipment (PCs, laptops, printers, servers, UPS, routers, etc.) using original or refurbished components.

Certified IT management

We are proud owners of ISO 9001 (Quality Management System), ISO/IEC 20000 (IT service management), as well as ISO/IEC 27001 (Information security management).

ISO 9001 - Quality Management System
ISO/IEC 20000 - Service Management System (Information Technology)
ISO/IEC 27001 - Information Security Management System

Managed IT Services in numbers

We are delighted to serve our clients by managing over 1000 devices, backed by a decade of industry experience. Our mission? Providing IT solutions that streamline operations and save you money. We are currently managing:

PCs
servers
network devices
VoIP phones
CCTV cameras
WiFi access points

Get started today!

If you are interested in Managed IT Services, do not hesitate to contact us using the form below. We'll set up a meeting to discuss your specific needs and tailor our approach to fit your business.